Privacy Policy

We review this policy regularly, and we may update it from time to time.

Our privacy obligations

'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Coxiant's Privacy Policy applies to personal information collected and/or held by Coxiant.


Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content" that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy.


In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

Collection of your Personal Information

Information that you specifically provide. While using our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We may request, collect, or process the following information:


  • • Account Details - username, password, profile picture.
  • • Contact Details - email address, phone number.
  • • Location Details - physical address, billing address, timezone.
  • • Financial Information - credit card details, Bank details, payment processor details (e.g. paypal)
  • • User Generated Content - Patient's name and date of birth.
  • • Information we collect as you use our service

We may also collect or process the following information:


  • • Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
  • • Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
  • • Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.

Information that we collect from others

Users can give us permission to connect their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.


Your payment provider may transmit information about the payment that we may collect or process.


We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

How we use your Personal Information

Your personal information will be used in order to provide you with the requested products and services. This includes the use of information for completing transactions or communicating back to you. Credit card numbers are used only for payment processing and are not used for any other purposes.


The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:


  • • to provide the service or product you have requested;
  • • to provide technical or other support to you;
  • • to answer enquiries about our services, or to respond to a complaint;
  • • to allow for debugging, testing and otherwise operate our platforms;
  • • to conduct data analysis, research and otherwise build and improve our platforms;
  • • to comply with legal and regulatory obligations;

We may also disclose your personal information to third parties for the following purposes:


  • • if necessary to provide the service or product you have requested;
  • • we receive court orders, subpoenas or other requests for information by law enforcement;
  • • if otherwise permitted or required by law; or
  • • for other purposes with your consent.
  • • To contact our Privacy Officer

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer at

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by email as above. We will acknowledge your formal complaint within 15 working days of receipt.